Dear Wells Fargo,
After nearly 20 years of banking with you, I am leaving. I will be finding someone else who cares about me more. I will find someone who doesn’t charge me to hold my money, who doesn’t rip me off when I use the ATM that’s part of the “network,” who doesn’t eat up my money every month at a rate of return that makes what you pay me look like a fee in itself.
I will find someone who makes decisions based on who I am as a customer, not as a number. I will find a company who is in touch with their client, and who doesn’t hire a team of people to “handle customer service issues” through one twitter account with canned responses. I will put my money where I can shake the hand of the people connected to the pulse of the company’s culture, who understand and believe in the vision of the company, who aren’t sheep, controlled by a corporate attitude.
Bank of America? No. Chase? No. Citi? No. Don’t worry Wells Fargo, I’m not going to leave you for another famous bank. I’m going for the bank next door, cause she’ll care more, and we can raise a family of children named Benjamin, Lincoln, Grant, Jefferson, and Washington together.
When I deposit my certificates of appreciation, I do so trusting that you appreciate it, and so far, you have not appreciated me. So, farewell. I’ll never come back.